At 96ace, your privacy is more than a legal obligation — it is a core value we uphold. This document clearly explains what information we collect, how it is used, who it is shared with, and your rights as the owner of that data. We believe transparency is the foundation of trust.
Six core principles that shape how 96ace handles the personal data of Malaysian members
All data transmitted between your device and 96ace servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by Malaysia's leading financial institutions. No third party can intercept or read your information while it is in transit.
96ace never sells, rents or transfers members' personal data to third parties for marketing or commercial purposes. Your data belongs to you – we use it solely for platform operations and to enhance your experience.
You have the full right to access, correct, download, or request deletion of your personal data stored in 96ace's systems. This process can be initiated through the "Account Settings" section or by contacting our support team.
96ace retains your data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations. Data that is no longer needed is securely deleted using procedures that comply with industry standards.
In the event of any security incident involving your data, 96ace is committed to notifying affected members within 72 hours of detecting the incident, in line with international data protection best practices.
The 96ace Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. We conduct regular compliance audits to ensure our practices remain current and in line with all legal requirements.
Quick Summary: 96ace collects your personal data solely to operate the platform securely and deliver the best possible experience. We do not sell your data. You may request access to, correction of, or deletion of your data at any time. We use the strongest encryption available to protect your information. That is this policy in four sentences.
This Privacy Policy explains how 96ace ("we", "platform") collects, uses, stores, discloses and protects your personal information ("data") when you use the website https://96ace.best, the 96ace mobile app, or any related services we offer.
This policy applies to all individuals who register an account with 96ace, browse our website without registering, contact our support team, or interact with any aspect of our platform. By using the 96ace platform, you agree to the collection and use of information as described in this policy.
This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and the principles of international data protection best practices. We are committed to safeguarding the privacy and security of your personal information at all times.
Note: This Privacy Policy should be read together with Terms & Conditions 96ace. Together, both documents form the complete agreement governing your relationship with our platform.
96ace collects several categories of personal data depending on how you interact with our platform. Below is a full breakdown of the data collected:
Data you provide directly:
Data collected automatically during your use of the platform:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Device Data | Device type, OS, phone model | Platform optimisation |
| Network Data | IP address, ISP, approximate location | Security & verification |
| Activity Data | Games played, bets placed, session duration | Service improvement |
| Transaction Data | Total deposits, withdrawals, and betting history | Accounting & AML |
| Cookie Data | Preference settings, login sessions | User experience |
We does not collect credit or debit card details directly – all payments are processed through third-party payment gateways that comply with PCI DSS security standards. 96ace does not store your full card number in our systems.
96ace uses the personal data collected for the following purposes, all of which are necessary for the safe and effective operation of the platform:
Your Marketing Choices: You can withdraw your consent to receive marketing communications at any time by clicking the "Unsubscribe" link in any promotional email, or by updating your communication preferences in your account settings. Withdrawing marketing consent does not affect your use of the platform.
96ace does not sell, rent, or transfer your personal data to third parties for commercial or marketing purposes. However, in certain situations, we may share your information with the following parties:
All third parties that receive your data from 96ace bound by data protection agreements that prohibit them from using the information for any purpose other than those specified, and require them to safeguard that data to a standard equal to or higher than our own.
96ace implement multiple layers of security to protect your personal data from unauthorised access, loss, misuse, or alteration:
While we take all reasonable precautions to protect your data, no security system can guarantee 100% protection under all circumstances. You also play a role in keeping your account secure – use a strong password, enable 2FA, and never share your login credentials with anyone.
Important Notice: 96ace will never ask for your account password or PIN via email, SMS, phone, or messaging apps. If you receive any such request claiming to be from 96ace, it is a fraudulent attempt. Report it to support@96ace.best immediately.
Platform 96ace uses cookies and similar tracking technologies to enhance your experience, maintain session security, and help us understand how the platform is used. Here are the types of cookies we use:
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 96ace platform. A cookie notice will be displayed on your first visit to our website to obtain your consent.
As a member 96ace, you have the following rights regarding your personal data that we hold, in accordance with Malaysia's Personal Data Protection Act 2010:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your information is inaccurate or out of date, you have the right to request an immediate correction through the "Account Profile" section.
You may request the deletion of your personal data, subject to our legal obligations to retain certain transaction and audit records.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You have the right to receive your data in a machine-readable format for transfer to another service provider, should you require it.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact us by email at support@96ace.best with the subject line "Personal Data Rights Request", or via Live Chat within the platform. We will verify your identity before processing any request to ensure the security of your account.
96ace is an adult entertainment platform restricted to users aged 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will take the following steps immediately:
If you suspect that someone under the age of 18 is using the 96ace platform, please contact us immediately at support@96ace.best. We take this responsibility seriously and will respond within 24 hours.
In operating the 96ace, some of your data may be stored or processed on servers located outside Malaysia. This may occur in the following contexts:
In all cases of cross-border data transfers, 96ace ensure that a level of data protection equivalent to or higher than Malaysia's PDPA standards is maintained through appropriate contractual agreements with all parties involved. We do not transfer data to jurisdictions lacking adequate data protection without additional safeguards in place.
Security Commitment: Regardless of where your data is physically stored, the protection standards set out in this Privacy Policy apply in full. Your rights as a data owner remain unchanged.
96ace retain your personal data only for as long as necessary for the purposes stated in this policy, or as required under Malaysian law. The following are retention period guidelines for key data categories:
| Data Category | Retention Period | Justification |
|---|---|---|
| Active account information | For the duration of the active account | Service requirements |
| Financial transaction records | 7 years after the transaction | LHDN statutory requirements |
| KYC Documents | 5 years after account closure | AML/KYC Requirements |
| Support communication logs | 3 years | Dispute resolution |
| Device & IP log data | 12 months | Security & fraud |
| Analytics cookie data | 13 months | Platform performance analytics |
Once the retention period expires, data is securely deleted using industry-standard deletion procedures, ensuring it cannot be recovered by any party.
96ace reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons. When we make material changes to this policy, we will:
Continued use of the platform 96ace after the change notice is deemed acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 7.
"We believe Malaysian players deserve to know exactly how their data is handled. That's why we are committed to making this Privacy Policy as clear and straightforward as possible — not just a dense legal document that's hard to get through."
If you have any questions, concerns or requests regarding this Privacy Policy or how 96ace handles your personal data, please contact us through the following channels:
For formal data protection complaints that cannot be resolved internally, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
Our Promise to You: Every privacy-related enquiry will receive our full attention and a clear, substantive response — not a template reply that fails to address your actual question. Our team understands that data privacy is a serious matter, and we respect your right to complete clarity on how your information is managed at 96ace.
We take privacy seriously because we know your trust is the foundation of everything. Register for free today and enjoy over 1,000 games with the confidence that your data and funds are fully protected by bank-grade security systems.